STUPID!

after thinking that it might be the battery's fault, i took the battery from the other remote control and used it for the supposedly spoiled remote. and TADA!! it works! stupid idiot me. why didn't i think of that before. i mean yes i did get a new battery but never had it occured to me the problem lies in the battery. and also stupid customer service asked me to throw the old remote because of the corrosion without ever think of testing it. sigh, its my fault full stop. no point pointing fingers. now all i need to do is call the service centre again tomorrow and try to sweet talk as best as i can asking if i can return the new one back. wish me luck!!